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Account ban

Posted: Tue Jun 25, 2019 3:15 pm
by RohirrimX
My account was banned . The reason was : “Using other programms etc.”. But I didn’t used any programms or scripts,I donated without any other programms and now I have ban on a year!!! Only one question- WHY? Technical support don’t answering me. I don’t know what to do.

Re: Account ban

Posted: Tue Jun 25, 2019 5:24 pm
by ThP
Very worrisome this post!

Re: Account ban

Posted: Fri Jun 28, 2019 3:15 pm
by tstark81
Same here!

I have been playing for months. Today, I got banned. Support does not answer at all.

The only thing I did differently was that today I logged on using Bluestacks, so I can play from my desktop.

Months of playtime, lost. 365d ban for absolutely no reason...

I can't find anywhere to appeal the ban or anything....

Re: Account ban

Posted: Sat Jun 29, 2019 8:28 am
by VitorrCarvalho
Vamos denunciar essa empresa para a Play Store.

Re: Account ban

Posted: Tue Jul 02, 2019 8:52 am
by Chris40
Same here....

Re: Account ban

Posted: Tue Jul 02, 2019 9:56 am
by Slackerz
Banned for no reason as well. Never cheated, maybe I didn't spend $20,000 like others is why.

Re: Account ban

Posted: Tue Jul 02, 2019 10:39 am
by Chris40
i don't understand either. I try to use Bluestacks once but it was so slow i played with it about 5 min. I used the "quit tiles" bug with Lohar before it was fixed. I don't think either of these actions merit a ban...

https://play.google.com/store/account/orderhistory

you can have your money back from the last month. I just get refund

Re: Account ban

Posted: Wed Jul 03, 2019 2:43 pm
by llaoshi
Chris40 wrote:
i don't understand either. I try to use Bluestacks once but it was so slow i played with it about 5 min. I used the "quit tiles" bug with Lohar before it was fixed. I don't think either of these actions merit a ban...

https://play.google.com/store/account/orderhistory

you can have your money back from the last month. I just get refund


Thanks, I will try this, really faint without any customer service.

Re: Account ban

Posted: Sun Jul 07, 2019 11:55 pm
by tstark81
To day they banned my child account that he played with me through bluestacks.

He is like level 8 and does not have more than 100k resources with him. Lilith reason was "botting or using scripts".

Get your shit together. Your anti-cheat detection is garbage.

Re: Account ban

Posted: Mon Jul 08, 2019 9:24 pm
by NyxC
I just dont get when im just new here and just downloaded the game im already banned. Whats worst is theres already frech messages on my game chat.. and no gm replying on the chat both fb messenger and game messenger..