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mag1C
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Joined: Sun Sep 24, 2017 7:22 am

In game support too slow

Fri Oct 13, 2017 8:02 pm

Anyone else having issues with technical support being too slow or not resolving issues in game. Hope i game dev can chase up on this.
mag1C House: Kappa Neferak Server: 17-33

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Provectus
Knight
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Joined: Fri Sep 22, 2017 8:32 am

Re: In game support too slow

Fri Oct 13, 2017 8:53 pm

+1. They're impressively slow and typically provide zero help.
 
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Shu
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Joined: Mon Sep 25, 2017 3:47 am

Re: In game support too slow

Sat Oct 14, 2017 7:17 am

Support only sends tickets to other department depending on your issue, that's why the process and decision making is slow. But yeah, I have to admit they're really slow on replying. I'm sure they could use more staff that really provides a real impact on the players' problems.
 
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dorianGREY
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Joined: Wed Aug 09, 2017 7:05 pm

Re: In game support too slow

Sun Oct 15, 2017 8:59 am

they are beyond hopeless. No help to most issues and typically take 6 days to respond with something entirely unrelated to what you have asked or given them.
"Corn chips is no place for a mighty warrior"

Also Known as - Kenshin Himura
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mag1C
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Re: In game support too slow

Sun Oct 15, 2017 10:36 am

Really unbelievable considering its a top grossing app of the month on the store. Not only that but its evident there are a lot of exploits in game going on and even if you record a video for them they still take ages to reply
mag1C House: Kappa Neferak Server: 17-33

Tutorials, Hall of Fame Plunders and much more on our YouTube Chanel Below:
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