Think
Squire
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Joined: Mon Sep 25, 2017 2:59 pm

Logging on

Mon Sep 25, 2017 3:00 pm

Why can i not log on to the game. Im getting notifications from my house chat so i know other people are online but i cant log on.
 
Think
Squire
Squire
Posts: 15
Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 3:04 pm

The loading screen gives me this notification but of course i have no clue what it says.
image1.PNG
 
Think
Squire
Squire
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Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 7:28 pm

Bump. Still can't log
 
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Shu
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Re: Logging on

Mon Sep 25, 2017 8:02 pm

Have you tried Settings > Apps > AoC > Clear Data, and logging back in?

If so, how about re-installing the game? it shouldn't take so much time.
 
Think
Squire
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Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 8:12 pm

I tried redownloading. Not the clear data thing. That sounds a bit odd lol
 
Think
Squire
Squire
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Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 8:13 pm

Doesn't work on my iPad either. Both devices give this notification and no reply from the support team.
 
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Shu
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Re: Logging on

Mon Sep 25, 2017 8:29 pm

Clear data works the same like the clear history, etc in the browser and it also ejects your account creating a fresh account then you just have to load your progress through "switch" in game options. By doing this we're cleaning the app's history and making sure the problem is not related to your account.

How's re-installing?
 
Think
Squire
Squire
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Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 8:57 pm

Reinstalling the app didn't work. And I don't see the clear game data thing you were talking about
 
Think
Squire
Squire
Posts: 15
Joined: Mon Sep 25, 2017 2:59 pm

Re: Logging on

Mon Sep 25, 2017 9:55 pm

Starting to be a real setback
 
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dorianGREY
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Posts: 175
Joined: Wed Aug 09, 2017 7:05 pm

Re: Logging on

Tue Sep 26, 2017 12:23 am

support team is busy with their china release, a little patience is probably needed with them. Try clearing your data, if you can, try logging in on 4g rather than a wireless connection or try refreshing your wireless connection itself.
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