MUHA
Squire
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Joined: Fri May 13, 2016 1:48 am

Can't login since 22 April

Fri May 13, 2016 2:05 am

I am out of game for 3wk and got tired of trying all solution and getting ignored by support team who suppose to help me (they just send copy/past reply)
I had login issue since 22/4 and contacted old forum who refer me to fb ( because I can't enter in game
I got stuck at login screen and can't enter
And after 27/4 update the game crashes and they said it is because ios 7.1
And ignored me since that time
Now that the update released which suppose to fix ios issue but I got same problem again whiteout crashes
So I am back to the original problem that you did not solve yet

before you send me any copy/past reply I already did this :
1. Try connecting to another network.
2. Try re-entering the game.
3. Uninstall and reinstall the app AND clear my cache before reinstalling three times
4-I used both email and fb method of login even login as guest not change any thing

Image
 
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hengli
Lilith Games Staff - Admin
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Posts: 1263
Joined: Tue Apr 05, 2016 7:14 am

Re: Can't login since 22 April

Fri May 13, 2016 7:06 am

Hello Muha. The iOS issues were fixed in the last update, did you delete the game and get the latest version from the AppleStore? Because I can see that your device is not running the latest version from the game from your picture.
 
MUHA
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Joined: Fri May 13, 2016 1:48 am

Re: Can't login since 22 April

Fri May 13, 2016 8:57 am

Hi
Than you Hengli for your response I really appreciate it .
Yes I deleted the game 4 days before the update and reinstalled it 2 hrs after the update completed
When it does not work I reinstalled twice ( after clearing cache ) and tried the fb and email method

You saying this is an old version ??
It Is 2.4.24 and it is the exact one in the App Store here is a picture for it

http://d.top4top.net/p_13310kj0.jpg

P.s if you said it is not the last version could you please tell me what is the new one and where I can download it .

Thanx again for the quick response .
 
MUHA
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Posts: 5
Joined: Fri May 13, 2016 1:48 am

Re: Can't login since 22 April

Mon May 16, 2016 12:15 am

Would somebody please reply to my message .
I have been told that there is version 2.4.25.80200
How could I download that version when the available one at App Store is 2.4.24
As in the link above ???????

Would you please help me because the game deosn't update to that version and I tried to delet and reinstall but app store gives me v 2.4.24 every time

At least tell my how can I get through this
It is not my mistak !
 
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Arclight
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Re: Can't login since 22 April

Mon May 16, 2016 12:19 am

MUHA wrote:
Would somebody please reply to my message .
I have been told that there is version 2.4.25.80200
How could I download that version when the available one at App Store is 2.4.24
As in the link above ???????

Would you please help me because the game don't update to that version and I tried to delet and reinstall but app store gives me v 2.4.24 every time

At least tell my how can I get through this is not my mistak !


Calm down, it's weekend (even for the developers :P ). Yes you're correct, the version 2.4.24 is the one from the AppStore. After you've downloaded and hit the "Play"-button the game itself should download the serverside patch which should bring you to 2.4.25.80200.
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MUHA
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Posts: 5
Joined: Fri May 13, 2016 1:48 am

Re: Can't login since 22 April

Mon May 16, 2016 12:29 am

Thanx for explaination
I can't login for 4 weaks at least someone takes me serious

About what you said when I hit play the game doesn't download the patch
Instead this is what I got

Image
 
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hengli
Lilith Games Staff - Admin
Lilith Games Staff - Admin
Posts: 1263
Joined: Tue Apr 05, 2016 7:14 am

Re: Can't login since 22 April

Mon May 16, 2016 12:25 pm

MUHA wrote:
Thanx for explaination
I can't login for 4 weaks at least someone takes me serious

About what you said when I hit play the game doesn't download the patch
Instead this is what I got

Image

Will check into this for you, that is not an error message I've seen before.
 
MUHA
Squire
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Posts: 5
Joined: Fri May 13, 2016 1:48 am

Re: Can't login since 22 April

Sat May 21, 2016 9:56 am

Hi
When I am going to have a reply about my login problem ?
I get tired of waiting week after week and the support in fb keeps ignoring me till now .

The first pic show loadind circle near (connecting) word
It keeps loading endlessly with out being able to hit play button
When I manage to hit play idk how ( it happens once only ) I got that error message shown in second pic

I updated to v2.4.25.80200 from App Store and when open the game a message appears ( login successfully) then I get stuck again with that circle near connecting word which contiue loading forever

Image

Image

So what is going on ????
Am I gonna be able to play again or what ??
I have never had this issue since I enter this game And idk why the fb support ignors me like this !!

Anyone can help please do .
It is nearly a month I am starting to lose my faith in this game .
 
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hengli
Lilith Games Staff - Admin
Lilith Games Staff - Admin
Posts: 1263
Joined: Tue Apr 05, 2016 7:14 am

Re: Can't login since 22 April

Mon May 23, 2016 12:06 pm

MUHA wrote:
Hi
When I am going to have a reply about my login problem ?
I get tired of waiting week after week and the support in fb keeps ignoring me till now .

The first pic show loadind circle near (connecting) word
It keeps loading endlessly with out being able to hit play button
When I manage to hit play idk how ( it happens once only ) I got that error message shown in second pic

I updated to v2.4.25.80200 from App Store and when open the game a message appears ( login successfully) then I get stuck again with that circle near connecting word which contiue loading forever

Image
Image

So what is going on ????
Am I gonna be able to play again or what ??
I have never had this issue since I enter this game And idk why the fb support ignors me like this !!

Anyone can help please do .
It is nearly a month I am starting to lose my faith in this game .

Hi, send me all your account details (including device, login details, server, ID) by private message. I will help you to look into this.

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