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ultramage
Baron
Baron
Posts: 155
Joined: Sun Nov 20, 2016 6:53 am

Lost 1000 gems to Trader because of game freeze

Tue Sep 04, 2018 4:59 am

My daily routine involves visiting the Trader and buying all gold coin items, because they're cheap and can be used as upgrade materials. Yesterday I was doing it like usual, but halfway into it, the interface suddenly froze for a few seconds as I was tapping. It then refreshed the window and the list of Trader items, which was strange because I don't think it was time for that yet.

The game buffered my taps while I was in mid-purchase as it froze, plus the few taps/swipes I did to try and get the UI to respond. This resulted in me purchasing a purple Healing Stone for 1014 gems. Obviously, I was really upset. Saving up 1000 gems takes weeks and I was intending to use them to get premium hero soulstones, not waste them on overpriced crap that I already have 20 of.

Support refused to undo this because "it would be unfair to other players".

This isn't the first time I accidentally made a wasteful gem purchase in the Trader, but it was the first time it was completely out of my control. I have a suggestion to the devs regarding this. Please organize the Trader into a gold tab and a gems tab and stop mixing the two together. Otherwise I'll just have to stop using it entirely, since it already provides so little value.
 
picur10
Squire
Squire
Posts: 21
Joined: Wed Jul 20, 2016 3:09 pm

Re: Lost 1000 gems to Trader because of game freeze

Tue Sep 04, 2018 9:41 am

It would be against Lilith money-hunger. I've bought items for gems 3 times there accidentally. If you spend your gem, Lilith is happy. Dont expect any changes..
 
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JerenSoon
Viscount
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Posts: 548
Joined: Fri Oct 28, 2016 9:48 am

Re: Lost 1000 gems to Trader because of game freeze

Tue Sep 04, 2018 12:57 pm

They will going to optimize it in the future; because that kind of problem rarely occurs.

picur10 wrote:
It would be against Lilith money-hunger. I've bought items for gems 3 times there accidentally. If you spend your gem, Lilith is happy. Dont expect any changes..


You should known about the borders of that Item was (fragments or whole item); but I guess they will going to change some stuffs.
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A

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