Айрон
Squire
Squire
Posts: 1
Joined: Sat May 19, 2018 2:35 pm

Help please, The are not diamonds

Sat May 19, 2018 5:22 pm

Hello! I bought diamonds by mobile payment. There are no diamonds in the game. And money from the account was written off. Name - Айрон, server - 521 Vulko 2. Please help
 
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Bayerz
Baron
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Posts: 347
Joined: Fri Jul 14, 2017 10:32 am

Re: Help please, The are not diamonds

Sun May 20, 2018 10:25 am

Contact Customer Support through Facebook. They will help. It will take days or weeks to get back to you but you never know.
Guild Elder of ALLIANCE
 
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JerenSoon
Baron
Baron
Posts: 461
Joined: Fri Oct 28, 2016 9:48 am

Re: Help please, The are not diamonds

Sun May 20, 2018 12:09 pm

Айрон wrote:
Hello! I bought diamonds by mobile payment. There are no diamonds in the game. And money from the account was written off. Name - Айрон, server - 521 Vulko 2. Please help


Can you attach the Screenshot of the Receipt made for the things you mentioned? This is crucial so Customer Support will take immediate action for this.
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A

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