User avatar
ultramage
Baron
Baron
Posts: 107
Joined: Sun Nov 20, 2016 6:53 am

Clicking 'Customer Service' crashes in Nox emu

Fri Sep 29, 2017 12:53 pm

In Nox 5.1.0.0, clicking the support button on the login screen, or going Profile -> Support -> Customer Service, will crash the game.
I somehow managed to submit a request before the update, amidst all the crashes, but now I'm not even able to check for replies.
 
User avatar
KemosabeTBC
Moderator (Soul Hunters)
Moderator (Soul Hunters)
Posts: 1899
Joined: Thu Jul 21, 2016 8:50 am

Re: Clicking 'Customer Service' crashes in Nox emu

Fri Sep 29, 2017 9:40 pm

I don't think Lilith will be able to help you with an emulator. This behaviour does not happen on android devices and Lilith is not responsible for Nox. There isn't much we can do except tell you to use a different emulator, or no emulator.

Or maybe someone in here has experienced a similar problem and has found a workaround?
 
User avatar
ultramage
Baron
Baron
Posts: 107
Joined: Sun Nov 20, 2016 6:53 am

Re: Clicking 'Customer Service' crashes in Nox emu

Sat Sep 30, 2017 1:46 am

Well, it is their app that crashes, probably because of some unexpected/unchecked condition. I'm not sure if it's reproducible by others, but for me it does it on a clean install. It is also an 'android device' (just an emulated one), so the crash dumps are available as usual.
 
User avatar
JerenSoon
Baron
Baron
Posts: 401
Joined: Fri Oct 28, 2016 9:48 am

Re: Clicking 'Customer Service' crashes in Nox emu

Sat Sep 30, 2017 1:52 am

ultramage wrote:
In Nox 5.1.0.0, clicking the support button on the login screen, or going Profile -> Support -> Customer Service, will crash the game.
I somehow managed to submit a request before the update, amidst all the crashes, but now I'm not even able to check for replies.


What's your PC specs? Do your CPU have VT support?
It might because of Memory/Core Processing Problem which make the game/app crashed.
Did you refer to Nox Customer Service about it; since it's latest update from Nox might having issues.
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A
 
Subaru
Squire
Squire
Posts: 2
Joined: Fri May 04, 2018 10:50 am

Re: Clicking 'Customer Service' crashes in Nox emu

Fri May 04, 2018 10:56 am

I have the same problem on the android phone. When I click on the "support" button, the application crashes .. I have a lot of questions to support, but I do not know where to write. In what there can be a reason and what to make, that I could write to support? The button did not work from the very beginning of the installation of the game.
 
divino
Baron
Baron
Posts: 173
Joined: Wed Jun 29, 2016 10:08 pm

Re: Clicking 'Customer Service' crashes in Nox emu

Fri May 11, 2018 10:56 am

try upgrading to last version NOX v6, also assign more resources to nox

Who is online

Users browsing this forum: No registered users and 7 guests