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Chari
Knight
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Posts: 33
Joined: Sun Jun 18, 2017 7:12 pm

Hurok chest

Sun Jul 23, 2017 12:22 pm

I just bought 2x10 chests of Hurok (490+490) and since the chest didnt opened immediatly, i thought it would appear on my bag. I was wrong. I bought 2 chests of 10 and received nothing. Just wasted 1k of diamonds
 
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Max4000
Squire
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Posts: 20
Joined: Sun Jun 25, 2017 9:03 am

Re: Hurok chest

Sun Jul 23, 2017 12:24 pm

Had the same problem, except I bought 5x10 and 1x1 chests. Already contacted support, hopefully this will be fixed ASAP
 
Seth
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Posts: 1
Joined: Sun Jul 23, 2017 12:29 pm

Re: Hurok chest

Sun Jul 23, 2017 12:37 pm

The same problem, bought 2x10 and nothing happened. And how can I contact suport?
 
kojixahi
Knight
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Posts: 50
Joined: Mon Mar 20, 2017 2:43 pm

Re: Hurok chest

Sun Jul 23, 2017 7:13 pm

Same. Contacted support, probably nothing will come out of it anyway. Last time I did they were trolling, high or got the retard quota hire assigned to my ticket, he/she couldn't add 6 numbers, one of them 800 and see that it should be over 820. It was on a diamond spender event where I spent over 2000 and the client reported/got rewards only for 820. The irony was that they pulled the log with my spending and it was indeed over 2000 with their own entries. Nothing come out of it, their last message was "I don't understand the problem, you already have the hero card" when I asked for the diamond spender rewards soulstones. At that point I just gave up and wandered how someone like that survives daily without getting hit by a bus.
 
anagrys
Squire
Squire
Posts: 14
Joined: Fri May 13, 2016 8:08 pm

Re: Hurok chest

Sun Jul 23, 2017 8:48 pm

Same problem with 3 10 times pulls. Support said that it was fixed already and that I could try again (no kidding... just wasted 1470 gems so far, why would I want to waste another 490 to test a feature...?).
Normally, compensation should arrive tomorrow, according to what they told me. Reminded them about my missing gems.
 
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hengli
Lilith Games Staff - Admin
Lilith Games Staff - Admin
Posts: 1263
Joined: Tue Apr 05, 2016 7:14 am

Re: Hurok chest

Mon Jul 24, 2017 3:28 am

Hi guys,

We will send compensation to all the players affected by this bug. Sorry for the trouble caused.
 
wilsonbn1974
Squire
Squire
Posts: 1
Joined: Thu Jul 27, 2017 4:36 am

Re: Hurok chest

Thu Jul 27, 2017 4:55 am

Has the drop rate for full hero cards been lowered since the last hero chest event? I've bought about 16 of the 490 crystal chests and only got the two-shard drops from them. I don't have the cash flow to afford 50k diamonds to spend on these things, so getting just shards with no way to get more without diamonds means I've spent all those diamonds for nothing... Being poor is tough enough without being pressured to go bankrupt for digital goods.
 
dzulio
Knight
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Posts: 94
Joined: Sat Jul 16, 2016 7:45 pm
Location: Slovakia

Re: Hurok chest

Thu Jul 27, 2017 9:54 am

I spent only around 2000 gems and i got his card and 50 extra soulstones plus i got Lars card , so i am ok with it.
 
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Chari
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Posts: 33
Joined: Sun Jun 18, 2017 7:12 pm

Re: Hurok chest

Thu Jul 27, 2017 11:33 am

Just got him on my 3 pull of 490
 
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megachirops
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Posts: 94
Joined: Mon Aug 22, 2016 11:51 am

Re: Hurok chest

Thu Jul 27, 2017 12:08 pm

1st server, 67/80 after 7 10x pulls. Not putting money in anymore so I had to stop here.

I also tried, just for the heck of it, on my first (abandoned) server. It still collects diamonds from arena, etc. and had around 20k. Took 34 10x pulls to get a card drop.

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