Same. Contacted support, probably nothing will come out of it anyway. Last time I did they were trolling, high or got the retard quota hire assigned to my ticket, he/she couldn't add 6 numbers, one of them 800 and see that it should be over 820. It was on a diamond spender event where I spent over 2000 and the client reported/got rewards only for 820. The irony was that they pulled the log with my spending and it was indeed over 2000 with their own entries. Nothing come out of it, their last message was "I don't understand the problem, you already have the hero card" when I asked for the diamond spender rewards soulstones. At that point I just gave up and wandered how someone like that survives daily without getting hit by a bus.