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game is not opening

Posted: Wed May 17, 2017 4:41 pm
by MenosGrande
I have iphone and I play this game on appstore.

at the beginnig, there was no any problem. last month there were problems about playing. while I play the game, it's closing by itself in the middle of a fight.

tihs month another problem: game is not opening.maybe I tried more than 400 times but it's not opening. today I cannot open the game during the day.

there is a white "lilth game screen" and it's waiting about 15-20 secs. after that it's playing the game music (mayber 1-2 secs) and then it's closing.

*I uninstall the game and reinstall on appstore. it works normally but didin't work today.
* reset the phone settinigs but didn't work
*format the phone. after factory setting I download soul hunters and try to connect again but didn't work again

what is the problem anyone knows?

p.s: sorry about my bad english.

Re: game is not opening

Posted: Thu May 18, 2017 6:33 pm
by Arclight
I can only advise you to contact the customer support on Facebook.