Awful support - Terrible translated responses, bad understanding and at times awfully slow. Players go several days missing diamonds they did not receive.
Awful communication - The servers are currently messed. Why are there no updates? Who's in charge? Why do they want to merge but then change their mind in the very last moment? Why are there always issues with updates?
New content is also great, but is that the only priority of the game? A game doing this well could at least hire someone with the ability to talk without having to use GT.
It's so sad to watch a game like this fail so miserably at something so simple. At least bring it up.