1. Chapter 17 is designed to much more difficult, it has a high demand for hero level, heroes stars or party level, overall rating, equipment items and team line-up. Please try to adjust your team line-up to challenge again.
It is a fair and honest answer. Nothing against this person from the support. I did not use the name as I did not see any value in that.
The problem I have is that the raid is open to players who have just attained level 94, clearly something is wrong here. Why open it to level 94 who just ran through chapter 16 with birds chirping and a cow mooing and then DUN DUN DUN chapter 17 hits and they can not pass chapter 17 stage 1.
I really do not understand it. Either make it easier or lock it untill people reach level 100... or is there... maybe... another reason why you want to keep it open...
Might that reason be that people will spend more money in the hopes of beating the content.
Anyway more rambling from me and I will be doing so untill things get clear and some people start being honest.